● Legal
Terms & Conditions
General terms for using Pay Empesa Exchange services.
Effective date: September 6, 2026
1. Acceptance
By using Pay Empesa Exchange, you agree to these Terms & Conditions and any applicable service-specific terms presented in the app.
2. Account
You are responsible for providing accurate information, keeping your credentials secure and using your account lawfully. Do not share passwords or OTP codes.
3. Transactions
Pay Empesa Exchange provides supported deposit and withdrawal functionality. Availability, limits, processing times, exchange rates and fees may vary. Review transaction details before confirmation.
4. Third-party services
Some functions may depend on third-party payment, mobile-money, identity, messaging, hosting or connected-account services. Their terms may also apply.
5. Prohibited use
You must not use the service for unlawful activity, fraud, unauthorized transactions, impersonation or attempts to interfere with the platform.
6. Availability
Services may be unavailable temporarily because of maintenance, third-party outages, technical problems or other circumstances beyond our reasonable control.
7. Account closure
You may request account deletion through the available account deletion process. Some information may need to be retained where required by law or for legitimate legal, security or transaction-record purposes.
8. Contact
Questions about these terms can be sent to [email protected].